1. Emergency request
Press the red button to initiate an emergency request. This process is designed to quickly request emergency care and transport, ensuring that necessary information is provided to expedite care.
ActivRescue
How it works
Start with the essentials, then open the full ActivRescue Guide—interactive playbook and detailed steps with screenshots.
- 01
Download and sign up
Install ActivRescue from your app store and create an account with email or phone. Add optional profile details so helpers know who they are supporting.
- 02
Allow location when prompted
Location is used to route the nearest appropriate help and to show your position on the map. You can review what is collected in your privacy settings (copy subject to your policy).
- 03
Request help or browse services
For emergencies, use the prominent request flow so dispatch sees your need and coordinates quickly. For non-emergency transport or information, use the paths your program enables.
- 04
Stay updated through the journey
Notifications and in-app status keep you informed—reducing repeated phone calls and uncertainty while help is on the way.
ActivRescue Guide
Use the interactive playbook below, then scroll through the steps for a written walkthrough with screenshots.
2. Triage
Quickly respond to the triage questions that aid medics in providing appropriate care. These consist of 2 to 4 questions that help medics prioritize and prepare effectively.
3. Searching for medics
ActivRescue locates nearby ambulance units in real time and assigns your request to the most suitable unit available so help can arrive as quickly as possible.
4. Pick up location
Sometimes you may not be the one who needs an ambulance. You can request one for a friend or family member by selecting a pickup location.
5. Pick up field
Select the pickup location.
6. Pick up information
You will be notified when the request location differs from your current location.
7. Destination
You can choose a destination that suits your needs—such as a preferred or convenient hospital—so you can make an informed choice about where to receive care.
8. Destination field
Add a destination.
9. Priority warning
Choosing a destination may affect request priority if it causes delays. The medic’s judgment determines the final destination.
10. Ambulance en route
An ambulance is dispatched to the pickup location. You can see an estimated time of arrival so you know when help is expected.
11. Call medic
Contact a medic with an in-app internet call or a traditional phone call to share more information or follow instructions.
12. In-app call
13. Non-emergency transport
For situations without an immediate threat to life or health, you can schedule ambulette transport through a dedicated flow. The app helps surface suitable, cost-aware options for your needs.
14. Two types of non-emergency transport
Patient transport and standby ambulance.
15. Patient transport
Complete the patient form with stability, location, destination, ambulance requirements, and other non-identifying details so transport can be arranged smoothly.
16. Standby ambulance
Request a standby ambulance for a set duration—ideal for events that expect large attendance.
17. Transport bids
Medics submit bids for patient transfer and standby ambulances with details, photos, and clear pricing. You can compare options and choose what fits your situation.
Thank you for choosing ActivRescue.